Glassbox Review: Is It Your Best Bet? + Best Alternative in 2023

January 2, 2023

Have you ever felt overwhelmed and confused, facing many options when you want to buy something? That’s why they say that having too many options is no different than having no options at all. The same goes for choosing a CRO tool to help your online business. So how should you choose? There are way too many options, and Glassbox is one of them.

There’s a secret that every online business owner knows, and you should too! Tracking your users’ journey throughout your website is the key to increasing your conversion, and there’s no better way to do so than using an all-in-one CRO tool!

One of the best tools to help you enhance your revenue and skyrocket your conversion is WatchThemLive. With great features and low pricing, you’re guaranteed to reach your desired results. So sign up for free and start your journey today!

In this article, you’ll learn all you need to know about this tool, so keep reading!

What Is Glassbox

It’s a web analytic tool that allows you to monitor your users’ journey throughout your website or mobile app. Glassbox analyzes your viewer’s behavior and provides you with data so that you can gain insight into your website’s performance. So the next time you see the Glassbox logo, you’ll know what that is!

Even though Glassbox claims to have easy and secure features, there’s been reports of problems while using this tool. In this Glassbox review, we’ll go over all these details and help you make the best decision for your business strategy!

First, let’s learn more about the services Glassbox provides. Then you can decide for yourself! So keep scrolling!

Glassbox Features

This tool provides different features that business owners can use to analyze their performance and increase their conversion. Keep scrolling to learn about these solutions.

Session Replay

Glassbox allows you to capture each session of every user. Then you can access a video that shows every action the viewer takes. Going over all these recordings can be time-consuming unless there’s a powerful filtering that allows you to find the sessions that matter.

Heatmaps

One of the greatest ways to know which parts of your website are getting more clicks or scrolls is by using heatmap tools. By going over these maps, you can see your user’s interactions and clicks. In Glassbox, you can have access to them, but there’s not really much information on exactly how many heatmaps you can have.

Analytics

Glassbox seemingly provides different analyses of funnels, products, and overall performance. Though there are different reviews that show these reports are not always accurate. In the following, we’ll go over these reviews, so bear with us!

Voice of Customer

This is a new feature that allows website owners to see where their users are having issues after they leave feedback. It allows you to provide better customer service.

Glassbox Pricing

Unfortunately, Glassbox doesn’t provide its viewers with a straightforward pricing plan. In order to learn more about each plan’s price, you should reach out to them, which is in itself worth thinking about twice.

There’s also no free plan for users who are not interested in more advanced features or simply want to try the tool before purchasing its services. There are other competitors who provide the same features in their free plan, like WatchThemLive.

Glassbox Reviews: What Customers Say

When you want to decide on which tool to choose, it’s crucial to research and find out what users think about the ones you’re considering to purchase. The best way to do so is by going over different feedback users leave on review websites.

In this article, you can see these reviews and make a wiser decision!

Issues With Glassbox Session replays

There are many reports about this session replay software being faulty, and users are not satisfied with how it works. As you can see, this user is having a problem loading the session.

glassbox review — *Glassbox Review: Session Replays*

Also, here’s another review written by a user who can’t seem to find the details they were promised by Glassbox in their recordings.

There are many reviews about session replays not being what users expected and are whether slow to load or not really helpful as it doesn’t show all the details. Take this user as an example. Even though Glassbox claims to shed light on the ‘why’ behind viewers’ actions, many users can’t find this data in their recordings.

Here, you can see another unsatisfied user which can’t get the desired data from Glassbox.

Navigation

A bad website design will confuse the users and keep them from navigating through the software easily. This seems to be a problem in Glassbox.

Some users are unsatisfied with how confusing Glassbox UX is. This is an issue that will impact the swiftness of users in getting their desired results.

Reports

One of the most critical factors any behavioral analytic tool must have is the accuracy of the reports. It’s a given that there’s no use in collecting data and analyzing them if the final result is not valid. Unfortunately, many users are unhappy with this tool due to this issue. In this Glassbox review, you can see what this user thinks about the provided reports.

Here’s another review that shows more than a few users are not getting their desired results.

Complex Set Up

Website optimization tools need to be self-service and easy to set up so that users with non-technical backgrounds can use them easily too. But Glassbox users are having problems setting up and using the tool due to its complexity. Take a look at this Glassbox review, for example. It took this user 2 years to learn how to use Glassbox without the help of IT professionals!

This user also finds using Glassbox features difficult and not straightforward.

Glassbox Pros and Cons

There are advantages and disadvantages to every website analytics tool. So, it’s important to know and compare them with each other to make the best decision for your business.

Glassbox Pros

It provides Interaction maps,
It has AI-driven visualization,
It has a mobile application,
It provides funnels.

Glassbox Cons

Sometimes results are inaccurate,
Account managers only reach out to you when your contract renewal is near,
It doesn’t always help you find the ‘why’ behind users’ behavior,
Documents about new releases are published way after the release, and users get confused and overwhelmed,
It’s hard to set up and use,
Some reports take a long time to generate,
There’s a learning curve with Glassbox,
You won’t be able to use the provided funnels in other reports,
The UI is not easy to navigate,
There are no free plans.

Now that you know all the details about Glassbox, it’s time to introduce another CRO tool!

I’m not here to tell you which tool to choose. I simply want to give you insight and help you make the best decision and choose the tool that fits your business best.

WatchThemLive: The Best Glassbox Alternarive

WatchThemLive is a behavioral analytic tool that allows users to monitor each step of the user’s journey. Great features and low pricing are what distinguish WatchThemLive from other competitors.

Using this tool will guarantee a drastic boost in your conversion rate and overall revenue. So don’t wait any longer and sign up for free!

Let’s elaborate more on WatchThemLive and its features so that you can compare these two tools.

WatchThemLive Features

Why do we always recommend WatchThemLive as the best Alternative to all the other tools? The answer is simple! The unique features combined with low prices result in the best CRO tool there is! Let’s go over WatchThemLive features to better understand.