As a business owner or marketing manager, you’re always looking for ways to improve your marketing ROI. But what if I told you there was a way to increase it by 15-20%? It’s called analytical marketing, the process of using data to optimize your marketing efforts. Through customer behavior analysis and analytical marketing, you can …
It’s been eleven years since the founder of Apple, Steve Jobs passed away. Steve Jobs believed that customers do not always know what they want. Apple’s product development strategy is derived from this idea. They knew that people were willing to pay for their higher-priced products. Although many people think Apple has become a financially-focused …
What Is Product Development Strategy? + Examples Read More »
Event tracking is the process of monitoring the interactions users have with a website. Only building a website is not enough. It has to be an engaging website. When users engage with your website effectively, it means that you also have a high conversion rate. In order to understand how engaging your website is, you …
The last two years feel like a fever dream, and the economic impact of the COVID-19 pandemic on business sales is not deniable. The Aviation industry is a good example. When travel demand reduced, airlines lost $201 Billion due to COVID-19 in 2020-22. Besides, B2B marketing is constantly changing, especially since the pandemic, not only …
In today’s increasingly competitive marketplace, customers expect personalized experiences in their deals with brands; they are more likely to become loyal customers when businesses provide them with that kind of experience. Everybody likes to be recognized as a person, with all their preferences and needs. We all appreciate it when someone remembers our name or …
Personalized Customer Experience: What Is It and How Is to Create It Read More »
Sometimes, everything doesn’t go well and you need to decide in which areas of your business you should invest now. The top priority of many businesses is to provide a superior customer experience because when customers are satisfied with your brand, they’ll return to make more purchases. If you are looking for a way to …
5 Customer Experience Benefits and Why You Should Improve It Read More »
The meaning of these two marketing terms “customer satisfaction” and “customer experience” is still not clear to many people. So they use these two words interchangeably although they prominently differ from each other. It can’t be said which one is a priority because both of them work hand in hand. First, you need to deeply …
Customer Experience vs. Customer Satisfaction: What’s Their Difference Read More »
Before diving into defining customer experience marketing, think back to your last memorable customer experience. As a consumer, was the company helping you to solve your problem? Were they providing exceptional customer service? Were you satisfied with the service throughout the process of purchasing? If all the answers are “yes,” you are more likely to …
What Is Customer Experience Marketing? 10 Best Strategies to Increase Revenue Read More »
Who would have thought that the Coronavirus pandemic would last so long? Most of us believed that Corona would last at most until the end of 2021. But everything changed with the arrival of Omicron. Even now, we must be prepared for everything even worse than before. The pandemic not only changed the way we …
Top 5 Customer Experience Trends You Must Know for 2022 Read More »
Customer experience (CX) is a part of customer relationship management (CRM). It is defined as your customer’s experience and interactions with your brand from the very first steps until they make a purchase and (hopefully) become your repeat and loyal customer. The point is, to have loyal customers, you need to take in some strategies …
How to Perform Customer Experience Research? A Complete Guide Read More »
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