Najmieh Sarmadi

Najmeh began her career with WatchThemLive, gaining unparalleled experience in the marketing space while also establishing herself as a content writer. She has spent most of her career in the content writing industry.

Digital Transformation and Customer Experience: What’s Their Relation?

Digital transformation forces companies and businesses to adapt their business models to the new market reality. It has given the customers control over their interactions with any digital businesses. The digital transformation process involves companies integrating technology in their operating areas.  In this article, we are going to provide you with an explanation of the …

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digital transformation and customer experience

10 Effective Ways to Deliver Exceptional Customer Experience

Customer experience results from the emotional or logical perceptions of the customer during any direct or indirect interaction with a business. As a result, knowing how successful you have been in creating a practical, excellent, and enjoyable customer experience will show you how hopeful you can be for the future of your business. Therefore, customer …

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exceptional customer experience?

Customer Success Vs. Customer Experience: The Differences

How are customer experience and customer success different? If you do not know the answer, you are not alone. These two concepts have similarities and overlaps, so they are often confused. Although both of them are customer-centric roles, they perform different functions. Customer success (CS) teams focus on understanding customers’ goals and helping them achieve …

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Customer Success vs. Customer Experience

Marketing Optimization: Best Practices and Tools

In eCommerce marketing, some strategies work well; others don’t. That is what marketing optimization is for. Marketing optimization looks at your marketing data and decides which ads or spends (time or money) should keep running and which should be paused. This article will provide you with the best practices and tools for marketing optimization. Note: …

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Marketing Optimization: Best Practices and Tools

How to Design a Seamless eCommerce Checkout Flow? 8 Best Practices

One of the biggest challenges for an online store is offering a seamless checkout flow that can convert visitors to buyers. The process, design, and features of eCommerce checkout flow are essential in satisfying customers; it also allows them to order and pay quickly on your website.  The best checkout flow can improve conversions, create …

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Best Practices to design a seamless eCommerce checkout flow
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