Many eCommerce store owners use journey mapping tools worldwide because it provides insights to develop strategies to understand your customers’ expectations. They have many advantages that help you walk in customers’ shoes and see what’s disturbing them and what are their touchpoints. If you’re reading this article, you are probably looking for the best customer …
Customer satisfaction is one of the most important factors in maintaining an eCommerce store. Let’s say one of your customers shows their dissatisfaction with your business; it’s very possible that lots of other customers are unsatisfied as well but decided to keep quiet. So even if there’s only one person, it’s crucial to answer their …
5 Key Customer Satisfaction Metrics to Keep an Eye on Read More »
One of the most important metrics you should track and calculate for the success of your online store is your website’s conversion. Your website conversion rate depends on your goals and the type of business you’re running. So the conversion rate for one website might not be the same as for another one. Keep reading …
What Is Website Conversion and How to Increase It Read More »
Product analytics give you a complete insight into how your customers interact with your product. Generally, It’s all about how your customers engage with your product. It helps you understand how your customer is using your product, what problems and questions they have, and what they like and dislike about your product. It lets you …
eCommerce markets have been growing nonstop, especially during the COVID-19 pandemic. So no one should underestimate the power of eCommerce marketing. If you have an online store or are thinking about opening one, you need to learn about eCommerce customer journey mapping. Understanding your customer’s mindset is one of the most important parts of maintaining …
Experience mapping is a method used by UX designers that gives you a unique perspective on the user journey from beginning to end. It gives brands the emotional context they need to understand how to reduce friction and deliver better experiences. Here we discuss why brands use experience maps and how they actually work. Let’s …
The navigation of an eCommerce website is a sure indicator of its success. Your products should be easy to find and searchable. Your eCommerce navigation will help visitors find what they are looking for more easily. In this article, we’re going to discuss some of the eCommerce navigation best practices that will help you optimize …
eCommerce Navigation: 7 Best Practices You Must Know Read More »
Nowadays, increasing Shopify conversion rate is the concern of many online store owners. Development and growth are companies’ primary goals because it is the way to attract customers and keep them. Having many visitors checking your website is essential for increasing your Shopify conversion rate but turning them into buyers is crucial. This post will …
5 Effective Ways to Increase Your Shopify Conversion Rate Read More »
Retailers are constantly looking for new ways to differentiate themselves from their competitors. They also look for ways to increase consumer loyalty and keep customers pleased with their conversion rate optimization efforts. eCommerce personalization is one of the main factors to successfully gaining all of those things. Brands may use eCommerce personalization to expand their …
eCommerce Personalization: A Straightforward Guide + Examples Read More »
In any field of work, masters use their special tools to do their best.. For example, soccer players have their personalized shoes, or musicians have their handmade instruments. These are their tools of the trade, and they help them perform at their best. You can say the same thing about user interface (UI) and user …
11 Best UX Design Tools to Create an Exceptional User Experience Read More »
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