Azadeh

Azadeh is a content writer at WatchThemLive. She has a passion for writing and graphic design. She believes writing can disclose one’s imaginative power to share thoughts with others. Also, she enjoys exploring new ideas and looking for new challenges to take on.

Customer Service vs. Customer Experience: Fundamental Differences 

What is the difference between “customer service” and “customer experience”? This is one of the common questions asked in marketing interviews. These two terms are often used interchangeably. However, there are some fundamental differences between the two concepts. In this article, we’re going to dwell on the importance of customer service vs. customer experience to …

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Top 6 Behavior Analytics Tools To Fully Understand Your Users

In today’s highly competitive marketplace, using behavior analytics tools has been acknowledged by most developers and web marketers. Behavior analytics tools are becoming increasingly popular as a way to understand users. The most important goal for entrepreneurs is to understand users’ behaviors, needs, and motives and increase their business success rate. This is why developers …

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Google Analytics Segments: The Only Guide You Need

Imagine you want to figure out what percentage of your users converted or completed at least one of your goal conversions to understand your website’s performance, how can you access this information? In this case, Google Analytics segments can help you filter data to focus on specific kinds of users to analyze and compare different …

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24 Important Customer Experience Statistics No One Will Tell You

In recent years, customer experience has become one of the most important factors impacting business growth and increasing revenue. In order to have a successful business, it’s important to focus on customers and make sure they have a positive experience. That’s because providing a superior customer experience makes them return and recommend your business to …

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7 Proven Ways to Improve Customer Experience

In a world where businesses are competing for customers, if you want to beat your competitors in business; it’s important to try your best to improve customer experience. A study by Forrester Research found that 89% of companies believe customer experience is a differentiator in their industry. By improving customer experience, businesses can drive sales, …

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5 Ingenious Customer Experience Examples 

Many companies compete to create a great customer experience, and this has become one of the hardest goals in today’s competitive digital world. In 2021, 68.8% of organizations in Canada alleged that improving CX is a key success factor impacting customer loyalty. If customers are unhappy with their experience, they are likely to take their …

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Customer Experience Map: What Is It and How to Create One Perfectly

What do your customers really want? Do you think all business owners can answer this question? Regardless of the size of your business, you need to compete mostly on the customer experience and create a great customer experience map to stand out among your competitors, but this is just one part of the story. You …

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Customer Experience Program: How to Get Started and Best Practices

In 2016, ACSI interviewed 4,786 customers to evaluate the largest fast food restaurants based on their recent experiences. According to ACSI’s restaurant report, McDonald’s faced a big problem because of its poor customer service. The ACSI’s report demonstrated that McDonald’s ranked in last place with a customer satisfaction score of 69 out of 100. This …

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customer experience program

Tracking Users in Google Analytics: The Complete Guide

One way to monitor and measure web traffic is to track individual user sessions in Google Analytics which allows you to understand how many visitors entered your website within a specific time frame. Google Analytics is a free and easy-to-use reporting service offered by Google that enables you to analyze your incoming and outcoming website …

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What Is Product Development Strategy? + Examples

It’s been eleven years since the founder of Apple, Steve Jobs passed away. Steve Jobs believed that customers do not always know what they want. Apple’s product development strategy is derived from this idea. They knew that people were willing to pay for their higher-priced products. Although many people think Apple has become a financially-focused …

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