Website Personalization: The Best 4 Strategies to Win Customers

website personalization: best strategies and practices to win customers

These days, website personalization has become a must for those seeking to win online users’ hearts and stay ahead of the competition. Those days are gone when only a good website design and high-quality content regularly published were enough to engage visitors. 

With millions of websites out there, you need to create the best experience for your visitors to stand out from the crowd. Doing Website personalization properly is one of the best ways to captivate web users. 

This blog post will discuss everything you must know about website personalization to get the best results. So, let’s waste no more time and get started. 

What Is Website Personalization?

Website personalization is the practice of creating a unique experience for each visitor based on their needs and behavior. Marketers personalize visitors’ experiences through collecting user behavior data and identifying user segments. 

The overwhelming amount of information available today has made web personalization even more valuable. This way, visitors will only see relevant information, which provides a more convenient experience. 

Why Is Website Personalization Important?

In this era, website personalization enables businesses to capture their target market’s attention more easily. Offering a customized experience shows your audience you care about them, so they will become more interested in your brand and spend more time on your website. 

Besides, users are expecting personalized experiences while they are browsing the web. In fact, 74 percent of customers get frustrated when they visit a website that doesn’t provide personalized content. 

a chart showing 74 percent of customers get frustrated when they visit a website that doesn’t provide personalized content

Benefits of Website Personalization

Let’s take a look at some of the advantages website personalization offers:

1- Higher Conversion Rate

Web personalization is a key strategy for creating a better user experience, thus increasing the conversion rate. When you fulfil your visitors’ needs, they will be more willing to follow the path to conversion. 

Furthermore, personalization can help you show users content that is more relevant to them, keeping them on your website for longer. By displaying content, products, or services that matter to your audience, you will gain their loyalty, and your retention rate will increase.   

2- More Qualified Leads

Tailored content will cause more qualified leads to enter your conversion funnel. Personalization is one of the most effective strategies to improve your lead quality. These leads are more likely to convert than untargeted ones.  

3- Higher User Engagement

Offering a personalized experience will increase visitors’ interactions with your website. Also, the average time spent on your website will improve by providing users with what they are looking for, which is a crucial website metric for measuring engagement. 

4- Lower Bounce Rate

Sometimes a high bounce rate means that your website doesn’t resonate with your visitors. Website personalization helps you reduce your bounce rate up to 30 percent. And keep in mind that a lower bounce rate will help you improve your search engine ranking, which increases your visibility.  

Types of Website Personalization

Here are the two main types of website personalization:

1- Explicit Website Personalization

Explicit personalization is when you customize your website based on the information visitors give you. In this type of website personalization, when a user visits your website for the first time, they choose a set of preferences that are saved in cookies. Then, every time the user comes back to your website, the content they see will be according to their preferences.  

2- Implicit Website Personalization

Implicit website personalization can be in contextual or behavioral form. 

Behavioral personalization is based on visitors’ browsing history and interactions with your website’s content. A good example is Amazon’s product recommendations which they personalize based on user behavior. 

how amazon website personalization works

On the other hand, contextual personalization is based on users’ context. For example, the context can include users’ location, device type, profile information, etc. 

How to Personalize Your Website

Below you can find how to get started with website personalization:

1- Identifying Your Target Audience

The first step to personalizing your website is understanding your target market. Knowing your audience will help you find out what you should exactly do. 

First of all, see who your current customer base is to gain a picture of your audience. Then, see who is buying each of your products and services and which ones are attracting more customers. Finally, understand  your most important customers and segment them to identify your target market more quickly. 

2- Understanding Your Visitors’ Intent 

After identifying your target market, you should determine why they visit your website and what they want. This way, you will recommend the right products or services. There are three approaches to understanding your visitors’ intent:

1- Find out what keywords they search for that lead them to your website. These keywords help you show visitors content that’s relevant to their search.  

2- You can track visitors’ browsing history and behavior on your website to figure out what they are interested in. 

3- You can ask for some information whenever someone lands on your website and personalize their experience based on their preferences. 

3- Developing Website Personalization Strategies

Now, you have to design strategies about how you want to personalize your visitors’ experiences. First, think about the content you want to show to encourage them to explore your website and take action. For each target audience, display products or services relevant to their industry, location, etc. 

Additionally, identify the areas you want to personalize to attract your target audience. For example, you can show recommended products on the checkout page to bring in more revenue. 

4- Personalizing the Experience

It’s necessary to create the best experience for each visitor as they may become leads that will convert. So let’s take a look at the most critical factors that you should consider when personalizing your website:

1- Location

You can use visitors’ locations to customize their experience in many ways. For example, you can show visitors products that are only available in specific areas on your eCommerce store. You can also display different shipping information based on the users’ locations.

2- User Behavior

Tracking your website visitors’ interactions enables you to understand their behavior and what they need. Find out how they engage with your website, what paths they follow, what they do, and what makes them leave your website. 

With this information, you can engage visitors more effectively and encourage them to complete your website’s goal. 

3- Demographics

Using demographic information such as age, gender, education, etc., will help you take your website personalization to the next level —segment visitors based on this data to display more relevant products or services. 

4- Psychographic Segmentation

Psychographics enable you to take a deeper dive into user behavior. You will be able to personalize your website based on visitors’ interests, personalities, values, etc. Paying attention to your customers’ psychological characteristics will keep them coming back.

An excellent example of a website that uses psychographics for website personalization is Klook. This travel platform provides different experiences depending on why each visitor wants to travel. Also, they have added the activities that travelers can do at a particular destination as customers travel based on what they can do there.

klook homepage, an example of a website using psychographics for website personalization

Website Personalization Best Practices

The ever-changing needs of customers have made website personalization a challenging task. Therefore, it’s essential to constantly test your strategies and come up with new ideas to keep up with your customers and offer the best experience. 

Here are some of the best practices to personalize your website more effectively:

1- Use Real-Time Data

The data you collect while visitors are active on your website allows you to present the right message, recommendation, or content at the right time. It’s a great strategy to re-engage visitors’  before they decide to ab andon your website.

A great example of using real-time data is when eCommerce websites try to cross-sell or upsell buyers. Below you can see an example from the J. Crew website. Whenever a customer chooses a product, it displays a set of items that match the selected clothing, encouraging them to spend more. 

example of cross-selling on the J. Crew website

2- Don’t Overdo Personalization

Personalization tells your audience that they are important to you; however, too much of it can seem creepy. Also, sometimes showing the same content over and over again might annoy the visitors, making them leave your website. 

3- Understand When Personalization Is Effective

You should determine when delivering a personalized message is appropriate. Analyze your target audience and decide when is the right moment to display relevant content. 

4- Test Your Website Personalization Ideas

Not all your strategies are going to work out. So, test all your ideas before putting them into action. Then, measure the results and figure out whether you should implement these strategies or not and how you can improve them. 

5- Monitor Your Website’s Analytics

It’s essential to measure the success of your website personalization strategies. Use a website analytics tool to understand how they are performing and get insights into how to optimize them. 

You can also use a behavior analysis tool such as WatchThemLive’s website personalization software. Understanding user behavior is key to personalizing your website, and these tools offer many advantages. For example, with features like heatmaps and session replays, you can collect accurate qualitative data about visitors’ interactions with your website.

Heatmaps

Using the heatmapping feature, you can track users’ clicking activity. Heatmaps can come in handy for running more effective A/B tests on your personalized landing pages. Set up heatmaps on different versions of your landing pages and see what elements have the most impact on your conversion rate. The data heatmaps provide will help you design an optimized, high-converting version of your landing page. 

Heatmaps

Session Replays

The session replay feature allows you to understand visitors’ experience on your website exactly as it is. Watching session recordings, you can see each user’s path on your website, what interests them, and what makes them abandon your website. 

Use this data along with website analytics to discover how to reduce the bounce rate and keep visitors on your website for a longer time. You can also measure the effectiveness of your website personalization efforts and see how visitors are interacting with the personalized elements. 

WatchThemLive session replay

Sign up to WatchThemLive now and get started! 

WatchThemLive

6- Update Your Strategies Regularly

A website strategy that works today may not work tomorrow. Therefore, you need to constantly analyze your audience’s behavior and needs and see how they change to optimize your efforts. 

7- Include a Privacy Statement

As website personalization involves collecting user data, you must inform visitors about why you are gathering information and how you are using it. By adding a privacy statement, you can assure users their data is safe and won’t be misused. 

Conclusion

Today, online users expect website personalization as it offers a better experience. Therefore, websites that don’t create customized experiences will definitely fall behind the competition. 

Try to obtain a deep and comprehensive understanding of your audience to get the best results from personalization. 

Negar Farazmand
Negar Farazmand
Negar is the content manager at WatchThemLive who loves supporting and guiding her team to build a motivational and innovative environment. You can reach out to her on LinkedIn or send her an email.
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