“Customer Analysis” is key to your marketing efforts, sales, and even branding success. WatchThemLive has gathered the most important tactics, guides, and statistics to make sure your business thrives and succeeds in the modern age.
Who would have thought that the Coronavirus pandemic would last so long? Most of us believed that Corona would last at most until the end of 2021. But everything changed with the arrival of Omicron. Even now, we must be prepared for everything even worse than before. The pandemic not only changed the way we …
Top 5 Customer Experience Trends You Must Know for 2022 Read More »
Customer experience (CX) is a part of customer relationship management (CRM). It is defined as your customer’s experience and interactions with your brand from the very first steps until they make a purchase and (hopefully) become your repeat and loyal customer. The point is, to have loyal customers, you need to take in some strategies …
How to Perform Customer Experience Research? A Complete Guide Read More »
Have you ever been taught what is important besides product and price in B2B marketing? In B2B businesses , customer experience is an important factor which highly impacts revenue. Providing poor customer service experience can be detrimental to any business. When you fail to meet your customers’ expectations, your competitors can win your customers in …
7 B2B Customer Experience Best Practices You Need to Know Read More »
I’m sure this has happened to you. Suppose you want to change your laptop and you have two identical options from different brands. After doing some research, you decide to communicate with them through email in order to ask some relatable questions. One brand responds to your email friendly in no time, but the second …
How to Create a Winning Customer Experience Strategy? Read More »
The foundational principle of marketing is placing the consumer at the center of the business and improving customer experience. Instead of the company’s need to sell its products, marketing is about developing goods and services that are based on the wants of the client. A company must make sure that the voice of the customer …
What Is Customer Experience Management: The Complete Guide Read More »
Companies of all forms and business areas have poured money into tools and technologies to help them better understand their consumers. This will lead them to benefit from improved and optimized customer experience (CX). Despite this, while executives seek a full picture of consumer preferences and behaviors, they continue to use the old system of …
Customer Experience Analytics: The Only Guide You Need Read More »
If you put yourself in your customer’s shoes, what makes you decide to purchase a product? The whole decision-making process depends on how that brand creates value for you as a customer. The success of every business depends on many factors. One of the most important factors that determine your future success in the eCommerce …
How to Create an Exceptional eCommerce Customer Experience in 2022 Read More »
You may encounter a lot of confusing terminology in the digital world. It is normal if you mistake user experience (UX) with customer experience (CX). These two terms are very similar. The question here is, are they different? Or not? The answer is both yes and no! Before explaining the difference between CX and UX, …
Any business should be tracking how customers engage with their product. There are so many user engagement metrics to measure, and you can’t track all of them. User engagement metrics measure customers’ engagement with your product or content. Measuring these metrics uncovers valuable data about your business and helps you increase engagement. Note: To understand …
10 Essential User Engagement Metrics to Keep an Eye on Read More »
I can distinctly remember many years ago, when I was 15, one day when I was out of rosin for my violin bow, I started looking for some on different online stores. I checked out some of the items but didn’t order anything. A few hours later, on the same night, when I was surfing …
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