Customer Analysis

Customer Analysis” is key to your marketing efforts, sales, and even branding success. WatchThemLive has gathered the most important tactics, guides, and statistics to make sure your business thrives and succeeds in the modern age.

10 Essential User Engagement Metrics to Keep an Eye on

Any business should be tracking how customers engage with their product. There are so many user engagement metrics to measure, and you can’t track all of them. User engagement metrics measure customers’ engagement with your product or content. Measuring these metrics uncovers valuable data about your business and helps you increase engagement.  Note: To understand …

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user engagement metrics

Customer Experience Optimization: What Is It and How to Do It?

Customer Experience Optimization may help you expand your business by lowering churn, increasing customer retention, and ultimately upselling. In today’s hyper-competitive online industry, the customer’s experience during their journey with your business and website is more crucial than ever.  You should consider many items while working with your customers. These customer experience metrics have a …

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Customer Experience Optimization

6 Website Personalization Tools to Beat the Competition

80% of customers prefer brands that offer them personalized experiences. Both Customers and businesses prioritize a personalized experience. People love to visit websites that provide them information, offers, products, and an experience based on their interests. Personalization increases your website’s relevancy to a specific industry; thus, you will have a high ranking on search engines. …

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website personalization tools

5 Key Customer Satisfaction Metrics to Keep an Eye on

Customer satisfaction is one of the most important factors in maintaining an eCommerce store. Let’s say one of your customers shows their dissatisfaction with your business; it’s very possible that lots of other customers are unsatisfied as well but decided to keep quiet. So even if there’s only one person, it’s crucial to answer their …

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customer satisfaction metrics

Experience Mapping: All You Need to Know

Experience mapping is a method used by UX designers that gives you a unique perspective on the user journey from beginning to end. It gives brands the emotional context they need to understand how to reduce friction and deliver better experiences. Here we discuss why brands use experience maps and how they actually work. Let’s …

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experience mapping: all you need to know

What Is Customer Knowledge and How Can You Master It?

One thing is obvious: how marketers connect with clients has changed due to the increasing importance of customer knowledge. You’ve likely had firsthand experience with it. You are no longer limited to communicating with your customers via television and advertising. Your customers can talk with you too. Some marketers find this hard to manage but …

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What is customer knowledge and how can you master it

21 Customer Experience Metrics to Keep an Eye on

Tracking customer experience has turned into an inevitable part of every business. If a business craves to generate more revenue (which they should!), they must know how people use their product. They have to figure out how people interact with it and how they feel about their experience. To track customer experience, business owners can …

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21 Customer Experience Metrics

5 Best Customer Experience Software for Your Customers

You have most probably heard of customer experience software, but do you know what it is exactly? In today’s world, successful marketing has turned into a battle of tactical strategies. You can not just advertise your product, cast some spells, and hope for the best. You need to be sharp and use the latest and …

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