Can I download raw data from WatchThemLive’s web analytics?
Yes, you can. You can export all your data to CSV or PDF.
FAQs
Do you support mobile heatmaps?
Yes! We represent 3 types of heatmaps for the pages you specify: Desktop, Tablet, and Mobile.
Does WatchThemLive deal with WordPress membership plugins like Memberpress, where the checkout page has a unique reference added each time?
The first part of the URL is always the same, so you can find out which page has been visited, but the final part is always unique.
Can I exclude certain IP addresses, e.g., myself and my team members, from being tracked and recorded?
Yes, there are two possible ways to opt out yourself or specific users: Just go to the Replays tab from the left side of your WatchThemLive panel. Then, click on the copy symbol under the Excluded Users and send the link to the user. You can learn more here. You can also watch this video …
Is it possible to only track and record specific pages instead of the entire website? If so, does the monthly pageview threshold only apply to pages that are being tracked/recorded and not the website’s overall pageviews?
You cannot record your entire website because you need to set up each domain as a new website so that you will track and record each page separately. The monthly pageview limit applies to the total of sessions you have recorded on all added websites.
How Long Does It Take to Receive Data?
While session recordings take less than a few minutes, our heatmaps take almost a day to be uploaded and ready to analyze.
When we add a domain, does it work for the entire domain, including subdomains?
No. You need to add each domain as a separate website to track its data.
Can I Access WatchThemLive’s API?
Of course! You can go to your dashboard, and then, from the top right corner, click on your profile and then the “API” button. You can also read our API documentation for further information.
Why Is My Website Not Verified?
There are only three possible explanations for this, and both are easy to fix, so you don’t need to worry at all. Make sure that you have successfully inserted your tracking code inside the header of your website. You can also visit our step-by-step guides if you need more help. Now, you only need to make sure …
Is it possible for me to upgrade my product or plan later?
Yes. You can go to your profile, go to the Plan tab, click on renew/change plan, and proceed to upgrade your plan later on.