Zendesk Installation Guide

Installing WatchThemLive on Zendesk can help you find out what your customers are actually looking for in your help center.

Step One: Register/Login

Make sure you are registered on WatchThemLive. Use this link to create your free account.

WTL login

Step Two: Add Your Website

After signing up to the app, you see a section called “Website.”

WTL login success

Click on the “Add Website” button, and you’ll see this form pops up:

WTL add website

Enter the name of your website and add the URL. Remember that tracking will only work on websites with this format (which includes almost every domain):

  • domain.com
  • sub.domain.com
  • domain.com/path

Remember that we never ask you for your password or any private data!

Hit “Submit” to finalize the process.

Step Three: Copy and Paste the Pixel Code

After submitting your website, a window pops up asking you where you want to integrate WatchThemLive. Select “Via CMS Dashboard.”

WTL integrate

Then, choose the CMS website from the list where you want to install WatchThemLive. 

WTL format

After you’ve selected your CMS format, you’ll see a pixel code like this:

WTL pixel code

You should copy and paste this code to your Zendesk help center. 

Follow these steps to paste the code on Zendesk:

1- First, log in to your Zendesk dashboard. Then click on the dropdown on the top-right corner and click on “Guide.”

WTL steps

2- Click “close preview” if you are in preview mode. Otherwise, click “Guide admin” at the top of the page. 

WTL steps

On the side menu on the dashboard, click on the eye icon to go to the themes page. Then choose your Zendesk’s help center theme. 

3- Click the dropdown on the right of the theme name and select “Edit code.”

WTL steps

4- On the sidebar, select “footer.hbs” and paste WatchThemLive’s tracking code before the closing footer-tag </footer>.

WTL steps

After you’re finished, click “Publish.”

And it’s Done!

After installing the code on Zendesk, WatchThemLive starts to collect data, and you’ll be able to see video replays and create heatmaps.

Step Four: Become a WatchThemLive Ninja!

To use WatchThemLive in the best way, go through these useful resources:

Session Replay: The Complete Guide

Heatmaps: The Complete Guide

Conversion Rate Optimization Complete Guide