Yes, you can. You can export all your data to CSV or PDF.

Yes! Session autoplay is now available for all paid WatchThemLive users! You can turn on the toggle named "Auto play next video" under "Replays" in your dashboard.

WatchThemLive does not track user activity on iframes because of potential security issues regarding iframes.

Both! You can see how many clicks/taps and where they have happened on a webpage.

Yes, we send you automated weekly reports via email so that you know what is happening on your website. However, you can turn this off manually if you do not need it.

Yes! We represent 3 types of heatmaps for the pages you specify: Desktop, Tablet, and Mobile.

We're happy to announce that our Live Chat feature is in the making right now. Stay tuned for new feature announcements and deals!

Yes. When you specify a website for session recordings or a page for heatmaps, all the data will be tracked from all devices separately (desktops, tablets, mobiles).

Yes! You can filter the visitors, goals, recorded sessions, and the data our web analytics tool provides by many factors and also a combination of them. Web analytics and goals factors include: Country Code, Screen Resolution, Browser Language, Operating System, Device, Browser, Path, Page Title, Referrer Host, UTM Source, UTM Medium, UTM Campaign. Visitors and session recording factors include: Name, Email, By Page, Country Code, Screen Resolution, Browser Language, Operating System, Device, Browser.

First, you would need to look into your data retention rate. For example, if your plan has a retention rate of 7 days, that means your session replays will be deleted automatically. If your visitor data cannot be found within your retention rate, please contact WatchThemLive Customer Support and we will be happy to assist you.

First, you would need to look into your plan’s limits by heading over to your account and checking “Plan”. It is possible that you have reached your plan’s limits and new sessions are not being recorded. If you have not reached your limits and think there is a mistake, please contact WatchThemLive Customer Support to follow up on the issue or to discuss custom upgrades!

It is impossible to record all user sessions. This is due to two reasons: 1- Insignificant sessions do not get recorded. (e.g. No clicks or scrolls are detected) 2- Certain users leave the website in mere seconds before your website gets fully loaded and our session recorder is triggered.

Of course! You can go to your dashboard, and then, from the top right corner, click on your profile and then the “API” button. You can also read our API documentation for further information.

Yes, there are two possible ways to opt out yourself or specific users: 

1. Just go to the Replays tab from the left side of your WatchThemLive panel. Then, click on the copy symbol under the Excluded Users and send the link to the user. You can learn more here. You can also watch ">this video for a detailed tutorial on how you can do this.
2. All you need to do is to go to the websites tab and click on the edit icon for the website you want to exclude IPs. Enter the IPs you want to exclude in the "Exclude IPs" separated by commas. Then, click on update.  Now, these IPs won’t be tracked anymore.

WatchThemLive only supports online tracking and analysis. Once your website goes online, we can be of your service.

The first part of the URL is always the same, so you can find out which page has been visited, but the final part is always unique.

You'd need to add every subdomain as a separate website. Keep in mind that there's no need to add your website's subfolders as separate websites (website.com/subfolder) Only subdomains should be added as separate websites (subdomain.website.com)

While session recordings take less than a few minutes, our heatmaps take almost a day to be uploaded and ready to analyze.

Yes. You can go to your profile, go to the Plan tab, click on renew/change plan, and proceed to upgrade your plan later on.

You cannot record your entire website because you need to set up each domain as a new website so that you will track and record each page separately. The monthly pageview limit applies to the total of sessions you have recorded on all added websites.

WatchThemLive integrates with MyURLs.bio. This only brings it closer to an all-in-one tool for all your needs.

No. You need to add each domain as a separate website to track its data.

Head over to your dashboard. By clicking on your name and email address, a menu opens and there you can see the API; or you can simply click here for a shortcut: https://app.watchthem.live/account-api

There are only three possible explanations for this, and both are easy to fix, so you don’t need to worry at all.

1. Make sure that you have successfully inserted your tracking code inside the header of your website. You can also visit our step-by-step guides if you need more help.
2. Now, you only need to make sure that your browser’s cache is cleared. 90% of the time, this is the issue with websites not getting verified. For this, simply press Control+Shift+R while visiting your dashboard to clear your cache.
3. If your website is built on WordPress, you might need to deactivate the cache plugin you are using to get your website verified.  These plugins include W3 Total Cache, WP Rocket, WP Super Cache, WP Fastest Cache, Comet Cache, and Cache Enabler.After your website is verified, you can activate your cache plugin again.

No, you cannot.

Yes! Many websites use WatchThemLive to accomplish their goals more easily, such as: Tirbnb, Aischedul, Dmpro, MyURLs.bio, and many more!

You can book a meeting with us here. Or you can drop us an email.

It should take less than 5 minutes for your website to get verified on our part. If your website has not been verified after 5 minutes, please contact WatchThemLive Customer Support, and we will look into the issue.

1. Copy your coupon code from Dealify 2. Visit app.watchthem.live/dealify 3. There, enter your registration info 4. Enter your credentials 5. Paste your Dealify coupon code in the textbox 6. Click "Register" Enjoy!

Yes! You can head over to our YouTube channel and watch " rel="noopener">WatchThemLive’s complete walkthrough. You can also sign up for FREE, go to your dashboard, and click on the Demo button to test things out!

No. You need to have access to the website, whether directly via its HTML code, via Google Tag Manager, or any CMS of your own choice.

You can use PayPal and Stripe to purchase your plans.

Redemption codes are short codes that you can use to change your plan (for both upgrades and downgrades).

All the tutorials are located on our learning center page.

We are glad to say NO! You can use WatchThemLive from anywhere you are in the world.

Sadly, no. You cannot whitelabel WatchThemLive.

Unfortunately, we do not have or plan to have a mobile app. WatchThemLive is going to stay a web app.

Yes! You can see what we have already done and what we are up to at our Trello board.

Yes, we have! You can get a 20% commission for all the payments made by a user you refer. You can simply go to your dashboard and from the top right side, click on your profile, and then “Referral.” Now, all you need to do is copy your referral link and share it with your friends. Keep in mind that the people you refer must use your referral link to sign-up and upgrade their plan. For further information, head over to our referrals page: https://watchthem.live/affiliate-program/

We offer a fantastic all-in-one app that gives you all you need. There are many features WatchThemLive provides you with, such as session recordings, heatmaps, web analytics, user tracking, page optimization, goal tracking, and most importantly, visitor profiling. Visitor profiling puts all the data of a given user inside a folder. This way, you can easily access and analyze all the data in one place. WatchThemLive is also greatly cost-efficient, while most of our competitors are too expensive.

We are usually very fast. Our customer support team checks the emails and the live chat throughout the day, so you should have no problems contacting us.

Unfortunately, we only support English at this time. However, we are working on updating this, and we plan to support Spanish.

Yes, WatchThemLive is fully CCPA compliant. You can find out more at our privacy and policy page.

Yes, WatchThemLive is fully GDPR compliant. You can find out more at our privacy and policy page.

There is a full explanation of this in our privacy policy page.

You can find our privacy policy here.