You can easily install Watch Them Live on your PrestaShop. You only have to add a tracking code to your website.

Here’s a step by step guide to install Watch Them Live:

Step One: Register/Login

Make sure you are registered on Watch Them Live. Use this link to create your free account.

WTL login

Step Two: Add Your Website

After signing up to the app, you see a section called “Website.”

WTL login success

Click on the “Add Website” button, and you’ll see this form pops up:

WTL add website

Enter the name of your website and add the URL. Remember that tracking will only work on websites with this format (which includes almost every domain):


Remember that we never ask you for your password or any private data!

Then, select the type of tracking that you want to use. There’s two option available:

1- Advanced

2- Lightweight

Learn about differences by reading this article.

Hit “Submit” to finalize the process.

Step Three: Copy and Paste the Pixel Code

After submitting your website, a window pops up asking you where you want to integrate Watch Them Live. Select “Via CMS Dashboard.”

WTL integrate


Then, choose the CMS website from the list where you want to install Watch Them Live. 

WTL format

After you’ve selected your CMS format, you’ll see a pixel code like this:

WTL pixel code

There are two ways you can add Watch Them Live’s tracking code to your PrestaShop:

1- Inserting the Tracking Code in a Template

As PrestaShop uses Smarty CMS, you can add the tracking code to your pages through Smarty CMS templates (.tpl files.) Follow the steps below to add Watch Them Live to Smarty Templates:

1- Copy the tracking code.

2- Paste it inside a Smarty Template (.tpl file.) The template differs based on your Smarty project’s setup. You should choose a template that will be applied across your entire website like header.tpl. 

3- Now add {literal} tags in the tracking code’s <script> tag. The tracking code should be inserted inside {literal}{/literal} tags instead of the script tags. If you don’t include the {literal} tags, your website will only render a blank page. 

2- Inserting the Tracking Code Using a Module

You can also insert the tracking code using a PrestaShop module. There are multiple modules that enable you to insert custom JavaScript on your web pages.

To install Watch Them Live, copy the tracking code and paste it into the module. The method to add the JavaScript differs based on the PrestaShop module you are using. Therefore, for more information, check the module’s documentation. 

Step Four: Become a Watch Them Live Ninja!

And it’s Done!

After installing the code on PrestaShop, Watch Them Live starts to collect data, and you’ll be able to see video replays and create heatmaps.

To use Watch Them Live in the best way, go through these useful resources:

Session Replay: The Complete Guide

Heatmaps: The Complete Guide

Conversion Rate Optimization Complete Guide

Published On: October 4th, 2021 /