Kimia Rafiee

Top 6 Customer Journey Mapping Tools for 2022

Top 6 Customer Journey Mapping Tools

Many eCommerce store owners use journey mapping tools worldwide because it provides insights to develop strategies to understand your customers’ expectations. They have many advantages that help you walk in customers’ shoes and see what’s disturbing them and what are their touchpoints. If you’re reading this article, you are probably looking for the best customer …

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5 Key Customer Satisfaction Metrics to Keep an Eye on

customer satisfaction metrics

Customer satisfaction is one of the most important factors in maintaining an eCommerce store. Let’s say one of your customers shows their dissatisfaction with your business; it’s very possible that lots of other customers are unsatisfied as well but decided to keep quiet. So even if there’s only one person, it’s crucial to answer their …

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How to Create an eCommerce Customer Journey Map

How to Create an eCommerce Customer Journey Map

The eCommerce markets have been growing nonstop, especially in the COVID-19 pandemic. So no one can underestimate the power of eCommerce marketing. If you have an eCommerce store or you’re thinking about developing one, you need to learn some information about eCommerce customer journey mapping. Understanding your customer’s mindset is one of the most important …

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eCommerce Navigation: 7 Best Practices You Must Know

eCommerce navigation best practices

The navigation of an eCommerce website is a sure indicator of its success. Your products should be easy to find and searchable. Your eCommerce navigation will help visitors find what they are looking for more easily.  In this article, we’re going to discuss some of the eCommerce navigation best practices that will help you optimize …

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5 Effective Ways to Increase Your Shopify Conversion Rate

effective ways to increase Shopify conversion rate

Nowadays, increasing  Shopify conversion rate is the concern of many online store owners. Development and growth are companies’ primary goals because it is the way to attract customers and keep them. Having many visitors checking your website is essential for increasing your Shopify conversion rate but turning them into buyers is crucial. This post will …

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